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Quality & Customer Experience Supervisor

Pune-Maharashtra-Indiamid

Customer SuccessCustomer Experience

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Quick Summary

Key Responsibilities

Quality Assurance & Audits: Conduct regular audits of customer interactions across voice and case/email channels against defined quality standards Evaluate call handling, communication,

Technical Tools

Customer SuccessCustomer Experience

The Quality & Customer Experience Supervisor will be responsible for driving service quality and customer experience across the Technical Support & Customer Service operation through structured quality audits, data and trend analysis, process improvement, and targeted capability-building initiatives. The role will work closely with Operations and Training to identify performance gaps, improve customer interactions, and ensure consistent adherence to defined quality and service standards.

Responsibilities

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Requirements

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Nice to Have

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Location & Eligibility

Where is the job

Pune-Maharashtra-India

On-site at the office

Who can apply

Same as job location

Listing Details

Posted: October 5, 2026
First seen: October 5, 2026
Last seen: October 5, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 51%
Scored at: October 5, 2026

Signal breakdown

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Quality & Customer Experience Supervisor