Senior Business Systems Analyst

Under minimal direction, the Sr. Business Systems Analyst connects stakeholders in our European regions with the development teams building Johnson Controls' Applied Chiller equipment selection tools. You will work independently with sales, application engineering and product teams across Europe to understand how they select and quote chillers. You will turn their needs into detailed Features, lead them through delivery, and demo them back to make sure they meet the acceptance criteria and our customers' needs. You will also lead complex projects and product launches for European markets and bring forward ideas to improve our processes and tools.

• Bachelor's degree in business, engineering or a technical field, or equivalent experience; Computer Science, Mechanical Engineering or a related discipline preferred.
• 7+ years of product, business systems analysis or software development lifecycle experience, including stakeholder-facing requirements work.
• Proven experience writing Features and User Stories with acceptance criteria on Agile teams; SAFe experience preferred.
• Confidence leading stakeholder meetings and product demos, including with senior and non-technical audiences.
• Hands-on experience with Azure DevOps or a similar tool; working knowledge of SQL and advanced Excel; Power BI or similar a plus.
• Preferred: hands-on experience using AI tools such as Microsoft Copilot and Claude to drive efficiency, improve communication and transparency, and execute work.
• HVAC industry experience preferred; knowledge of European regulations and certification programs a strong plus.
• Fluency in English required; an additional European language a plus.
• Business travel of about 10%, mostly within Europe, and some working hours that overlap with US Eastern time.
• What will make you successful
• You lead stakeholders and development partners without formal authority.
• You are curious about how customers and regional teams actually work, and you ask good questions.
• You organize and track many requests and Features at once.
• You think logically and analytically, and turn messy input into clear requirements.
• You work independently, own outcomes and drive for business results.
• You communicate clearly in writing and in person

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