Cybersecurity Customer Trust Program Manager

• →Support and coordinate communication initiatives that strengthen customer trust and security transparency. 
• →Develop and deliver clear technical and non-technical communications, training, and educational materials related to incident response, security awareness, and other cybersecurity topics.
• →Aggregate data from multiple sources to enable effective decision-making. 
• →Advise on communications strategy, manage unpredictable issues, and address blockers. 
• →Drive continuous improvement by embracing new tools, strategies, and processes. 
• →Track, analyze, and report on progress against goals and overall program health. 

Required Qualifications

• 5+ years of program management or professional consulting experience.  
• Direct experience developing and delivering training or educational content related to incident response, security awareness, or other cybersecurity topics.
• Proven ability to partner cross-functionally with technical and non-technical teams, including presales, sales, and customer account teams, to clearly explain the organization’s security posture.
• Experience supporting customer-facing communications during security events or incidents, including partnering with account teams on sensitive or challenging customer calls.
• Bachelor’s degree in Communications, Business Management, Computer Science or related field.   
  
  

Preferred Qualifications

• Experience in IT security and/or cloud technology (e.g., incident response, security operations, public relations). 
• Ability to communicate complex topics effectively and exercise high judgment under pressure. 
• Experience using data and metrics to identify and drive improvements.