Account Director, Client Management

Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.

We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.

As part of the Brandtech Group we’re at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world’s No 1 generative AI platform, revolutionizing the process of creative production, distribution and performance prediction.

As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to clients, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support the client operations team while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

This position is based out of our NYC office 2 days per week. The salary range for this role is between $135,000-165,000 USD and is dependent on experience.

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  Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients

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  A comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc.

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  Budget management: oversee billing sheets, media budgets, and accruals.

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  Drive cross-team collaboration to deliver integrated, client-centric solutions

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  Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction

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  Lead QBRs with the cross functional teams and support the execution of client growth plans

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  Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc

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  Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve

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  Drive client growth by achieving set targets and identifying expansion opportunities

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  Stay ahead of industry trends and contribute to marketing and innovation efforts

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  Mentor and support client operations to foster a high-performing team

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  Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation

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  Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies

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  Provide strategic guidance and develop high-quality briefs aligned with client objectives

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  Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention

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  Identify and implement operational improvements

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  Delegate effectively to build confidence and capabilities

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  Foster a culture of excellence, collaboration, and continuous improvement

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  Support onboarding and development of new hires with structured training plans

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.