Senior Business Systems Analyst

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

The Business Application Development team builds and supports internal and customer-facing systems for licenses, subscriptions, billing, payments, reporting, and many other business-critical functions. Our domain is complex, our systems are interconnected, and there’s always a lot going on. We’re seeking a Senior Business Analyst to join the team and support our efforts.

We’re not looking for someone who will just write requirements. We want someone who likes digging into problems, understanding how things actually work, talking to people, asking uncomfortable questions, and helping teams move toward practical and sustainable solutions.

You’ll work closely with stakeholders, developers, and QA engineers, as well as sales, customer success, and other product teams, to figure out what problem we’re really solving, why it matters, what constraints exist, and what solution makes the most sense long term.

A core responsibility is helping people stay focused on the actual goal instead of jumping straight to a “we need this exact feature” reaction. Though sometimes bigger, the right solution is often smaller than originally expected. The main job is frequently untangling the chaos and helping everyone align.

• Lead discovery and requirements discussions.
• Organize and improve the intake and analysis process within the team.
• Structure requirements to support effective development.
• Help developers and QA engineers during implementation when new questions arise.
• Investigate unfamiliar areas independently rather than waiting for someone to explain.
• Think about edge cases, dependencies, risks, and long-term maintainability.
• Help reduce ambiguity around projects.

We care deeply about balancing business value, implementation effort, technical limitations, and platform strategy. We’re not fans of overengineering, but we also don’t like quick hacks that create bigger problems down the line.

• Have solid experience in business analysis within software development teams.
• Understand how software development works end-to-end.
• Know how to structure complex information and turn messy discussions into clear requirements.
• Can stay focused on the core problem and avoid unnecessary complexity.
• Are comfortable discussing implementation details with engineers and understanding technical constraints.
• Can independently investigate unfamiliar functionality and connect dots across systems.
• Care about the overall result, not only your direct area of responsibility.
• Are proactive, curious, and comfortable working in an environment where not everything is perfectly documented.
• Can adapt your communication style and analytical approach depending on the people and context involved.

• Can work with SQL.
• Can read code well enough to understand what’s going on.
• Have experience with technically complex systems or system analysis.
• Have worked with billing, subscriptions, payments, or within other business-critical domains.

Our domain is genuinely complex. There’s a lot of history, many integrations, and a large codebase. You won’t learn everything in a month, and that’s okay.

We also continuously adjust processes and ways of working. If you like environments where everything is fixed and strictly defined forever, we’re probably not the best match. If you enjoy figuring things out, improving processes, and helping teams work more effectively together, you’ll likely feel very comfortable here.

Even though you’ll get the team’s full support and onboarding help, we really value people who are curious enough to explore things on their own.