Crisis Support Counselor

When you love what you do, it’s not a job—it’s a calling. At JEVS, we help the people we serve lead self-determined, connected, and fulfilling lives that strengthen themselves, their families, and their communities. Our team is more than 1,500 strong, serving the Greater Philadelphia community for over 85 years. Our programs are designed to help individuals gain independence and economic security. We believe everyone deserves access to jobs, educational opportunities, and vital services.

• →Manage a caseload of 20-30 individuals with dual diagnoses (IDD and behavioral/mental health needs).
• →Develop individualized Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) using strengths-based, trauma-informed approaches.
• →Conduct assessments and interventions in collaboration with the clinical team and natural support systems.
• →Determine and coordinate additional therapeutic supports such as coaching and respite services.

• Serve as a clinical liaison across systems (behavioral health, developmental services, medical, educational, and emergency services).
• Maintain strong relationships with families, caregivers, and external providers to promote integrated care planning.
• Facilitate interdisciplinary support meetings to ensure consistent and coordinated service delivery.

• Share in the 24/7 on-call rotation, providing timely telephonic (within 1 hour) and face-to-face (within 2 hours) crisis response.
• Offer real-time support and post-crisis debriefing to individuals, families, and system partners.
• Collaborate with leadership during emergency situations, ensuring adherence to trauma-informed practices and START protocols.

• Ensure timely and accurate documentation in the START Information Reporting System (SIRS) and agency EMR systems.
• Track service outcomes and contribute to ongoing quality improvement initiatives.
• Support admissions, discharges, and transitions within START Resource Centers or community settings.

• Participate in internal trainings, CEUs, and clinical conferences related to IDD, mental health, trauma, and crisis intervention.
• Contribute to team-based learning, reflective supervision, and fidelity to the START model.
• Obtain and maintain required certifications (START Coordinator, CPR, First Aid, Mental Health First Aid, etc.).