Operations Manager

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

We're looking for a hands-on Operations Manager to take care of Bunbury Forum, keeping everything running smoothly, safely, and looking sharp. This is a on the ground role where you'll be out and about on-site every day, not stuck behind a desk.

You'll be the go-to person for all things operations, from walking the centre and checking that everything's in top shape, to coordinating contractors, managing maintenance, and making sure our retailers and customers have a safe, well-maintained environment.

This role is all about being present, proactive, and practical. Here's what a typical week looks like:

• Walk the centre daily, checking plant rooms, car parks, common areas, amenities, and back of house spaces
• Spot issues before they become problems and get them sorted fast
• Complete property inspection reports and follow up on actions

• Maintain all building systems, plant, and equipment to Australian Standards
• Coordinate and manage contractors (cleaners, security, HVAC techs, electricians, plumbers etc.)
• Keep the Preventative Maintenance Schedule up to date and actioned

• Make sure fire safety, essential services, and security systems are maintained
• Ensure OH&S compliance across all operations and contractor activity
• Respond to incidents, complete reports, and liaise with insurers when needed
• Be available for after-hours operational emergencies

• Build strong relationships with retailers through regular face-to-face contact
• Keep them informed about planned works, Centre Rules, and WHS requirements
• Manage minor fit-outs and coordinate building works with minimal disruption

• Assist the Centre Manager prepare budgets
• Manage the Operational Budget
• Assist with Capital Works planning and delivery

This job is perfect for someone with a trades or technical background who's ready to step into a more varied role .

• Strong practical knowledge of building systems, plant, and equipment
• Good understanding of Australian Standards, Building Codes, and OH&S
• Excellent communication skills
• Self-motivated
• A keen eye for detail and a genuine pride in keeping things running well

• Experience in retail property or shopping centre environments
• Formal qualifications in Property, Facilities Management, or a related trade

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.