Workspace Experience & Operations Manager – Portfolio & Admin Operations

Operations & Administrative Support

• →Support the market’s DART (Data and Reporting Tool) management by ensuring timely and accurate entry of incidents, permit renewals, and compliance records.
• →Collaborate with the WE&O team to gather documentation and evidence for DART submissions, and being available to support audit preparations by maintaining organized records.
• →Maintain oversight of floor plan and cost centre accuracy for offices and branches, ensuring all workplace changes are reflected in current documentation.
• →Coordinate with both the WE&O team and Space Data Management team to provide floor plan updates following Moves & Changes (MAC) activities.
• →Support the WE&O Managers and Country Account Leads with monitoring vendor performance and documentation compliance (SCCP); driving corrective actions when required.

• Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.
• Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.
• You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.
• You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

• 4 to 7 years of experience in facilities management with demonstrated vendor and compliance oversight.
• Proven experience in SLA management, service reviews, and performance improvement.
• Proficiency in CMMS platforms (Corrigo preferred) and facilities management systems.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Experienced with continuous improvement initiatives, client relationship and preparation of reports.
• Professional proficiency in Bahasa Malaysia and English is a requirement for documentation and regulatory compliance reviews.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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