Associate Technical Account Manager

IndiaRemoteFull-timemid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

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Technical Tools

Technical Support EngineerCustomer

This is an early-career opportunity for a technically minded professional interested in customer success, cybersecurity, and SaaS implementation. You’ll guide customers through setup, onboarding, go-live, and their first major audit milestone while building practical expertise in security and compliance technology. The role combines project coordination, technical problem-solving, stakeholder communication, and customer relationship management. You’ll work with founders, CTOs, security teams, and internal specialists to turn customer objectives into clear plans, milestones, and actions. The environment encourages ownership, continuous learning, and collaboration in a fully remote setting. As your experience grows, you’ll take responsibility for increasingly complex customer journeys and decisions.

Guide customers from contract signature through implementation, setup, go-live, and their first audit milestone.
Understand each customer's objectives, systems, stakeholders, requirements, and deadlines, and translate them into clear project plans.
Define milestones, owners, actions, and timelines to keep customer implementations progressing effectively.
Help customers connect their tools, configure integrations, activate controls, and align the platform with their required security and compliance frameworks.
Lead progress conversations with customers, provide clear written updates, and proactively identify and communicate project risks.
Take ownership of blocked or delayed activities by bringing in Product, Support, Compliance, or other internal specialists with the appropriate context.
Follow through on escalated issues and ensure customers remain informed throughout the resolution process.
Build strong relationships with customers and establish trust across stakeholders with different priorities and levels of technical knowledge.
Identify recurring onboarding challenges, document successful approaches, and contribute ideas that improve the customer journey.
Continuously develop knowledge of security, compliance, SaaS integrations, and the practical needs of organizations managing audit and risk requirements.
Take on additional customer journeys and increasingly complex decisions as product and technical expertise develops.

Requirements

~1 min read

A B.Tech degree in Cybersecurity or a related technical discipline with meaningful exposure to security, or an MBA in Information Technology Business Management (ITBM).
Internships, academic projects, and early professional experience are considered relevant, with no specific graduation-year requirement.
General knowledge of cloud systems, SaaS integrations, APIs, and security or compliance frameworks such as SOC 2 and ISO 27001.
Ability to explain technical concepts clearly to people without the same technical background.
Strong organizational skills, with the ability to break ambiguous problems into actionable tasks, owners, and deadlines.
Strong learning agility, curiosity, and willingness to ask thoughtful questions and follow through on commitments.
Clear written and verbal communication skills, with the ability to build trust and coordinate stakeholders with different priorities.
Strong ownership and problem-solving mindset, with the ability to take initiative when projects become blocked or require additional support.
Ability to work effectively in a remote environment through proactive communication, documentation, and collaboration.
Customer-focused approach combined with an interest in cybersecurity, compliance, SaaS products, and technical project delivery.
Prior experience managing SaaS onboarding, working directly with executives, or holding advanced security certifications is not required.