Lead Operations Support Analyst

The Lead Operations Support Analyst plays a key role in optimizing operational performance, system reliability, and service quality across healthcare programs. This position combines advanced operational support, technical troubleshooting, compliance oversight, and process improvement to ensure efficient and reliable service delivery. Working closely with operations, technical, reporting, and configuration teams, you will translate complex contractual and regulatory requirements into practical workflows and system solutions. You will contribute to system implementations, enhancements, testing, and operational readiness while maintaining high standards of accuracy and compliance. As a subject matter expert, you will help resolve challenges, strengthen reporting processes, and identify opportunities to improve performance. This fully remote opportunity is ideal for an experienced healthcare operations professional who enjoys solving problems, leading initiatives, and making a meaningful impact on healthcare services.

• Education and Experience: An associate degree from an accredited college or university is required, although seven years of relevant professional experience may be accepted in lieu of the degree. Candidates must have at least five years of relevant experience in healthcare, human services, care coordination, or a related environment.

• Leadership Experience: At least two years of supervisory, team leadership, or lead-level experience in a healthcare environment, with the ability to coordinate work, provide guidance, and support operational performance.

• Analytical and Technical Skills: Strong analytical, critical-thinking, and problem-solving abilities, including experience investigating operational issues, troubleshooting technical problems, identifying root causes, and escalating issues appropriately.

• Operational and Compliance Knowledge: Ability to interpret contractual, regulatory, and program requirements and translate them into workflows, procedures, system configurations, testing scenarios, and reporting processes.

• Communication and Collaboration: Excellent written and verbal communication skills, with the ability to work effectively across departments, explain complex requirements clearly, and build productive relationships with stakeholders.

• Organization and Attention to Detail: Strong organizational skills and a high level of accuracy when managing documentation, reporting, audits, and system updates. Ability to manage multiple projects, competing priorities, and changing deadlines independently.

• Preferred Technical Knowledge: Proficiency in Microsoft Office applications and familiarity with Information Technology Infrastructure Library (ITIL) foundational concepts.

• Preferred Industry Expertise: Substantial knowledge of Medicare, Medicaid, or other healthcare sectors, along with an understanding of healthcare program operations and regulatory environments.

• Adaptability and Initiative: A proactive, resourceful approach to problem-solving, a commitment to customer service and operational excellence, and the ability to adapt to evolving organizational priorities and project demands.

• Work Environment: Comfortable working remotely in a desk-based role that involves extended computer use and supporting operations during Pacific Time business hours, Monday through Friday, generally between 8:00 a.m. and 5:00 p.m.