Medical Assistant (Scheduling & Member Outreach)

This remote role supports population health and care coordination programs by helping members access important preventive and primary care services. You’ll engage members by phone, explain available healthcare benefits, and schedule appointments such as Annual Wellness Visits and preventive screenings. The position combines healthcare knowledge, patient engagement, appointment coordination, and accurate documentation. You’ll work closely with provider offices and internal teams to secure appointment availability and support care gap closure. Strong communication and organization are essential in this call-center environment, where quality, productivity, and compliance are closely monitored. The role offers an opportunity to contribute directly to better healthcare access and member outcomes.

• High school diploma or GED required.
• Medical Assistant certification such as CMA, RMA, or CCMA is preferred.
• At least 1 year of experience in healthcare, care coordination, patient scheduling, or call center operations.
• Basic understanding of medical terminology and healthcare processes.
• Strong verbal communication and patient/member engagement skills, with the ability to explain healthcare information clearly and professionally.
• Customer service skills and the ability to build rapport with members over the phone.
• Experience with appointment scheduling, patient outreach, or healthcare coordination is valuable.
• Proficiency with Microsoft Office and healthcare-related systems, including EMR or CRM platforms.
• Strong data entry and documentation skills with attention to accuracy and confidentiality.
• Good problem-solving, time-management, organization, and follow-up abilities.
• Ability to work effectively in a performance-driven remote call-center environment.
• Experience working with Medicare Advantage members, population health programs, preventive care, or healthcare benefits is preferred.
• Bilingual English/Spanish communication skills are preferred.