Senior Systems Support Engineer(Node)

IndiaRemoteFull-timesenior

Customer SupportOtherSupport EngineerSystems Support Engineer

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Quick Summary

Requirements Summary

Demonstrated experience developing and supporting applications using Node.js and Java, with the ability to troubleshoot and maintain production systems. Understanding of cloud platforms such as AWS,

Technical Tools

Customer SupportOtherSupport EngineerSystems Support Engineer

As a Senior Systems Support Engineer, you will play a key role in maintaining the stability, performance, and availability of complex application systems. You will leverage your expertise in Node.js, Java, cloud technologies, and DevOps practices to troubleshoot critical issues and improve system reliability. Working closely with engineering teams, you will help deliver high-quality software enhancements, optimize operational processes, and ensure seamless application performance. You will contribute to incident management, monitoring, continuous delivery, and root-cause analysis across diverse technical environments. In addition to solving complex technical challenges, you will mentor junior colleagues and promote engineering excellence. This opportunity offers a collaborative, client-focused environment where continuous learning, technical innovation, and professional development are strongly encouraged.

Manage incident resolution processes using appropriate tools, application monitoring metrics, and reporting mechanisms to identify issues and implement corrective actions.
Analyze complex application architectures, troubleshoot business-critical issues, and perform effective debugging and root-cause analysis to minimize service disruptions.
Apply operational standards and engineering best practices to improve system reliability, stability, availability, and overall performance.
Support the evolution, deployment, and maintenance of high-quality software through continuous delivery practices, enabling faster and more reliable delivery of customer value.
Implement and optimize logging, alerting, and monitoring strategies to detect anomalies, investigate incidents, and improve system observability.
Use DevOps tools and practices to deploy, operate, and maintain software efficiently across different environments.
Develop, maintain, and test bug fixes and enhancements to existing codebases, ensuring quality, reliability, and maintainability.
Promote cloud best practices, including resource optimization, monitoring, alerting, and secure application operations.
Collaborate with cross-functional teams using Agile methodologies, contributing to continuous improvement and effective delivery.
Mentor junior engineers and colleagues by sharing technical expertise, providing guidance, and promoting strong engineering practices.
Apply modern technology approaches and emerging engineering practices to solve complex client challenges and improve technical solutions.
Participate in a rotation-based, business-needs-driven support team that provides 24/7 coverage when required.

Requirements

~2 min read

Demonstrated experience developing and supporting applications using Node.js and Java, with the ability to troubleshoot and maintain production systems.
Understanding of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform, including cloud architecture, deployment, monitoring, and operational best practices.
Experience with scripting languages such as Python or PowerShell to automate tasks and improve operational efficiency.
Strong understanding of application architectures, including monolithic, N-tier, layered, microservices, and serverless systems.
Excellent debugging, troubleshooting, and incident-triaging skills, with the ability to investigate complex issues and identify root causes efficiently.
Hands-on experience with relational databases such as Microsoft SQL Server, MySQL, or PostgreSQL, as well as familiarity with relational and non-relational database technologies.
Experience with containerization tools such as Docker and continuous integration and delivery tools such as Jenkins or Azure Pipelines.
Familiarity with application monitoring and observability tools such as Datadog, Prometheus, or Grafana, including relevant performance metrics, reporting, and corrective actions.
Ability to deliver high-quality, well-tested bug fixes and software enhancements while maintaining existing application functionality.
Experience working with Agile methodologies, including Scrum and/or Kanban.
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly and collaborate effectively with diverse teams.
A commitment to technical excellence, continuous improvement, security best practices, and efficient cloud resource management.
Demonstrated ability to mentor junior team members, influence technical decisions, and share knowledge through team collaboration or external technology communities.
Adaptability and resilience when working through ambiguous or challenging situations, with the ability to consider multiple approaches to problem-solving.
Willingness to participate in a rotation-based support schedule and provide 24/7 availability according to operational requirements.
A proactive approach to professional development, knowledge sharing, and adopting new technologies and engineering practices.

What We Offer

~2 min read

✓Professional growth and career development: Access development programs, learning resources, and opportunities to shape your career according to your interests and ambitions.

✓Continuous learning: Benefit from a learning-oriented culture that encourages technical exploration, knowledge sharing, and the development of new skills.

✓Mentorship and collaboration: Work alongside experienced technology professionals and supportive colleagues who encourage professional growth and engineering excellence.

✓Technical innovation: Contribute to challenging projects involving modern application architectures, cloud technologies, DevOps, and production systems.

✓Career autonomy: Take ownership of your professional development while receiving guidance and support from colleagues and development initiatives.

✓Collaborative environment: Join an inclusive, diverse, and supportive community that values teamwork, shared learning, and meaningful contributions.

✓Client impact: Help solve complex business challenges through reliable, high-quality technology solutions.

✓Employment type: Full-time employee position.

✓Work location: On-site in Bangalore, India.