ServiceNow Senior Project Manager

Take the lead on complex technology initiatives that help enterprise clients accelerate digital transformation and improve service delivery.
As a Senior Project Manager, you will oversee high-impact IT projects, coordinating teams, stakeholders, budgets, timelines, and deliverables from initiation through implementation.
You will apply Agile, Scrum, and traditional project management methodologies to ensure projects meet business objectives while maintaining high standards of quality and client satisfaction.
Working closely with technical teams, executive stakeholders, vendors, and client organizations, you will foster collaboration, resolve challenges, and keep projects moving forward.
Your leadership will help teams become more autonomous, strengthen delivery processes, and identify opportunities to expand services within existing client environments.
This role combines strategic oversight with hands-on execution in a technology-driven environment that values innovation, continuous learning, and diverse perspectives.
You will have the opportunity to influence project outcomes, build trusted client relationships, and contribute to meaningful enterprise technology transformation.

We are looking for an experienced project management professional with a strong background in complex IT delivery, proven leadership capabilities, and the ability to manage high-visibility client engagements independently. The ideal candidate combines technical project management expertise with excellent communication, analytical thinking, negotiation, and team leadership skills.

• Demonstrated ability to independently manage medium- to high-risk, high-complexity projects with significant client visibility.

• Strong knowledge of project management standards, procedures, and best practices, including the Project Management Body of Knowledge (PMBOK).

• Experience applying Agile, Scrum, and Waterfall methodologies across different IT project environments and delivery lifecycles.

• Understanding of IT project phases, including analysis, design, development, testing, implementation, conversions, incremental delivery, and rapid delivery approaches.

• Proven ability to develop and manage project plans, budgets, resource allocations, schedules, and deliverables.

• Strong risk management and problem-solving skills, with the ability to identify dependencies, resolve issues, and implement effective mitigation strategies.

• Excellent written and verbal communication skills, including experience facilitating discussions and presenting information to executive-level stakeholders.

• Strong negotiation, conflict resolution, and stakeholder management skills, with the ability to build consensus among parties with differing priorities.

• Experience coordinating multidisciplinary teams, managing team performance, and fostering accountability, trust, and high morale.

• Advanced proficiency with project management software and collaboration tools.

• Familiarity with customer relationship management and project financial systems, including Salesforce and similar platforms.

• Strong organizational and time-management skills, with the ability to manage multiple priorities while maintaining delivery quality.

• Ability to maintain confidentiality and handle sensitive assignments with discretion and professionalism.

• A client-focused mindset, with the ability to understand business requirements and align project outcomes with organizational goals.

• Adaptability and a continuous improvement mindset, with the confidence to recommend process enhancements and guide teams through change.

Experience managing ServiceNow implementations or enterprise service management projects would be particularly relevant to this position.