Sr. Customer Success Manager

In this senior role, you will build strategic partnerships with enterprise healthcare clients, helping them maximize the value of technology solutions and achieve measurable business outcomes. You will serve as a trusted advisor to executive stakeholders, aligning customer goals with product capabilities and long-term success strategies. Working across customer success, sales, and internal account teams, you will strengthen relationships, identify growth opportunities, and proactively address challenges that could affect customer satisfaction or retention. You will use data-driven insights to monitor account health, guide strategic decisions, and develop tailored plans that support adoption and business value. This opportunity is ideal for a relationship-focused professional with experience in healthcare technology, enterprise account management, or customer success. You will contribute to technology-enabled improvements in acute and post-acute care, supporting organizations that serve vulnerable populations.

• Experience in a customer-facing role within a SaaS or technology company.

• Background in healthcare sales, account management, or customer success management, preferably managing a portfolio of enterprise customers.

• Proven ability to build, sustain, and grow strategic customer relationships across multiple organizational levels.

• Demonstrated experience developing and delivering joint customer success plans that align business objectives with measurable outcomes.

• Strong executive presence and the ability to act as a trusted business advisor to senior leaders and C-level stakeholders.

• Experience identifying customer risks, managing escalations, developing recovery plans, and implementing strategies to improve retention.

• Excellent written and verbal communication skills, including strong presentation and stakeholder management capabilities.

• Strong analytical skills, with the ability to interpret data, identify trends, and translate findings into practical business recommendations.

• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.

• Experience using CRM and customer success management platforms, particularly Salesforce and/or Gainsight.

• A bachelor's degree in a relevant field or equivalent practical experience.

• A proactive, adaptable mindset, with the ability to thrive in a fast-paced environment and take ownership of customer outcomes.

• A genuine interest in the future of work and in helping healthcare organizations improve services for vulnerable populations.