AC Housekeeping Manager

• → Lead by example: provide high-quality service and uncompromising hospitality toward all customers and Team Members.
• → Manage a multicultural team and lead in a manner that embraces diversity.
• → Ensure Autocamp standards, operating procedures, and policies are in place and followed.
• → Ensure the housekeeping team is properly trained for their position.
• → Routinely inspect accommodations and common areas to ensure the property exhibits Autocamp's high standards of cleanliness and orderliness. Examine carpets, flooring, drapes, and furniture for stains, damage, or wear, and all kitchen items (glasses, silverware, dishes) for spotlessness. Maintain records of inspection results.
• → Maintain inventory of supplies and equipment, and distribute to housekeepers and other department Team Members, as needed.
• → Manage the laundry process.
• → Place orders for room supplies and furniture renovation or replacements.
• → Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies, and equipment.
• → Review the status of assignments, and assist and guide Team Members with follow-through when needed.
• → Notify housekeepers when an inspection reveals sub-standard results, and support housekeepers through training to help them meet expectations.
• → Partner with other departments and management to ensure the best possible experience for each guest, in accordance with Autocamp's standards and guidelines.
• → Develop and implement plans that continually improve guest satisfaction and Team Member performance. Respond and follow up on assigned customer care issues.
• → Attend to guest requests and complaints, resolve issues, and partner with other departments to ensure an excellent guest experience.
• → Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
• → Report any unusual occurrences immediately to the General Manager or Assistant General Manager. Complete and submit compliance-related reports and forms as needed.
• → Communicate promptly with other department managers regarding issues that require their attention.
• → Know the facilities and hours of operation of the property.
• → Ensures that lost and found items are always properly recorded and checked into designated holding areas.
• → Comply with guest accommodation entry code control policies.
• → Perform housekeeping duties, as needed
• → Performs any other duties as requested by the General Manager or Assistant General Manager.

• A High School Diploma or G.E.D certificate
• Two or more years of progressive and practical experience supervising housekeepers.

• A working knowledge of best practices in housekeeping.
• Must have an understanding of how to use cleaning equipment and products properly.
• Knowledge of proper cleaning product handling and safety procedures.
• Skilled in prioritizing assigned duties and evaluating the work of the housekeeping team.
• Excellent and effective leadership skills that guide Team Members in successfully carrying out various duties, including housekeeping and safety practices.
• Able to understand safe work practices and communicate these effectively to Team Members and management.
• Ability to solve practical problems and know how to navigate ambiguous situations where standards have not been established.
• Strong management and relational skills.
• Thoroughness and Attention to Detail.
• Excellent and Attentive Customer Service.

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.