Revenue Recovery Specialist

The healthcare payment system is a complex and inefficient maze - healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems. This financial uncertainty leaves practices struggling to stay afloat, while valuable revenue slips through the cracks.

Joyful Health is building the AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We just announced our $22M Series A led by CRV and world-class investors including the founders of MongoDB & KAYAK.

🚀 We have an enormous opportunity in front of us. The broken healthcare payment ecosystem impacts practices of all sizes, and the opportunity to make a real difference is massive.

If you're passionate about empowering medical practices and excited to tackle one of the most important (& challenging!) problems in healthcare, we'd love to meet you.

Denials, rejections, and aging AR are where practices quietly bleed revenue - and where most RCM operations get stuck doing slow, manual, repetitive work. This is the hardest, highest-leverage work in the revenue cycle, and it's exactly where Joyful Health's AI-native tooling changes the game.

We are looking to hire a Revenue Recovery Specialist: a deeply experienced RCM professional who will work denials, rejections, and outstanding AR for our customers - not by grinding through claims by hand, but by pairing your expertise with state-of-the-art AI RCM tooling to resolve issues faster and at higher volume than traditional RCM ever could.

This is not simply a billing specialist seat. You'll be a recovery expert who knows how payers think, how claims get denied, and how to get them paid - and you'll use Joyful Health's platform to do it at a scale and speed that wouldn't be possible anywhere else. Your work directly delivers on the value we promise our customers, and your expertise directly shapes the product we're building.

This is a human-in-the-loop role at an AI-native healthcare company - which means two things define how you'll work:

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  Fluent in Joyful Health's platform and AI RCM tooling

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  Actively working denials, rejections, and AR across your assigned accounts

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  Strong working relationships with your Revenue Cycle Success Managers and the RCM CoE

• Strong, measurable recovery results - denials overturned, claims resolved, AR brought current - at high throughput and quality

• Operating independently across your book of accounts, in tight coordination with your RCSMs

• Consistently surfacing useful signal into the CoE/Engineering feedback loop

• A track record of recovered revenue that directly delivers on our customer promise

• Recognized as a go-to recovery expert across your accounts and a trusted partner to the RCSM, RCM CoE, and Engineering teams

• A reputation as someone who proves what AI-native revenue recovery can do - high volume, high quality, real dollars back to practices

• You're deeply aligned with Joyful Health's mission — You're motivated by fixing broken systems in healthcare and believe the financial side of care deserves the same innovation as the clinical side.

• You have deep, hands-on RCM experience in a practice or physician-group setting — You've personally worked denials, rejections, and AR end-to-end for 6+ years, and you understand the full revenue cycle: clean claim submission, why claims get rejected and denied, how to appeal, and how to chase aging AR to resolution. This is outpatient / ambulatory / private-practice RCM — not the same world as large hospital systems or the payer side.

• You're relentless about recovery — You’ll stop at nothing to figure out how to get a claim paid, and you won’t get stuck at the first denial reason. You're the kind of person who chases a claim to root cause, knows the payer pathways fluently, and digs multiple layers past what's on the surface to recover dollars for the practice. A "no" from a payer is the start of the work, not the end of it.

• You know that recovery skill is full-cycle skill — Because you've worked denials, you understand submission and rejections too. You see the whole claim lifecycle, not one slice of it.

• You're energized by AI tooling — You want to work alongside state-of-the-art technology that takes the manual grind out of the job, and you're excited to make that tooling smarter and more innovative.

• You're product and systems minded — You can articulate not just what went wrong with a claim but why, and translate that into feedback an engineering team can act on.

• You're collaborative and low-ego — You'll work shoulder-to-shoulder with Revenue Cycle Success Managers, the RCM Center of Excellence, and our engineering team, and you're the kind of person who makes everyone around you better.

At Joyful Health, we're on a mission to fix one of the most broken systems in healthcare. Joining us means having the opportunity to make a direct, meaningful impact on the lives of clinicians and the financial health of their practices. Here's what you can expect from working with us:

🚀 Meaningful Impact You'll be tackling one of the most complex challenges in healthcare—helping practices thrive in a chaotic financial landscape. Your work will directly contribute to solving one of the most hair on fire problems for providers, ensuring that they can focus on what they do best: caring for patients.

🔑 Autonomy & Ownership As an early team member, you'll have significant autonomy and the chance to shape our company from the ground up. You'll have ownership over your work and the freedom to challenge the status quo in an environment that values initiative and creativity.

📈 Growth & Learning We're a small, ambitious team with big goals, which means you'll be constantly learning and growing. You'll take on new challenges, expand your skill set, and have direct access to experienced founders and advisors who are invested in your development. We also offer stipends for professional development courses & books (that we often will partake in together!) so we can all continuously grow.

💰 Competitive Compensation We believe that our team is our most valuable asset. We offer competitive compensation packages. We want you to feel supported, both financially and professionally, as we grow together.

❤️ Be Your Best Self We provide the benefits you need to stay happy and healthy, including comprehensive healthcare benefits, 15 days of PTO, and flexibility so you can take care of yourself. We also organize regular team off-sites and events to ensure that even as we tackle big problems we enjoy the journey.

💡 If you're passionate about empowering practices and excited to tackle one of the most important (& challenging!) problems in healthcare, we'd love to meet you.

Please apply even if you don't meet 100% of the criteria. Nobody checks every box every time and we'd love to talk to you about how and why you can see yourself growing into this role.