Customer Support - Ecommerce Specialist (Ongoing)

Jumpseller is an e-commerce platform for fast-growing businesses. We focus on making online commerce easier so that companies can concentrate on what they do best: selling their products. Today, merchants use our platform to manage every aspect of their online business—from products and orders to shipping and customers—selling through an online store, chat, mobile, integrated marketplaces, and other sales channels. Although our company has been around for over 10 years, you’ll find a startup-like structure here, where your ideas and contributions truly matter, and there’s extensive room for career growth.

• We will review all the CVs & Cover Letters received;
  

• First interviews - lasting 30 minutes. This is an introductory meeting, so that you get to know Jumpseller and present yourself;

• Top candidates will be invited to participate o a Case Study, which will be done at their own pace and should not take over 2hs. Not more than 4 to 6 invitations will be sent. All other applicants will receive a rejection notification;

• Finally, a last interview - lasting 45 to 60 minutes - to review the resolution Case Study & focus deeper on your main professional project/achievement;

• We expect to send you an offer by late October or early November.

All candidates will be notified from us once the process is concluded. Those on the last interview stage can request brief feedback about their application.

• Help merchants setting up their e-commerce solution; help them solving their e-commerce doubts and problems;

• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);

• Identify, document and prioritize customer reported issues to the development team;

• Document & automatize replies for frequently asked questions;

• Gauge the usability of new and existing features, and making constructive suggestions for change;

• Take responsibility & ownership of your work.