Product Engineer, Support

Edt / Est (us East Coast Only)Remotefull-timemid

EngineeringTechnical Support EngineerProduct EngineerCustomer

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Quick Summary

Overview

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Requirements Summary

You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in. You’re mission-driven. Building technology that improves healthcare matters to you. You’re a technical problem solver.

Technical Tools

fastapigcpgojavascriptnextjspostgresqlpythontypescriptcustomer-supportpair-programming

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

Responsibilities

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Investigate and diagnose technical issues

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Trace issues through logs and our services
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Understand and reproduce errors to find the root cause
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Share clear updates with customers and engineers

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Think like an engineer, act like a support specialist

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Read code to spot where things break
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Use AI tools to speed up debugging
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Make small fixes when appropriate, and escalate when needed

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Deliver a great customer experience

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Work with users from senior engineers to non-technical operators
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Adjust your communication based on the audience
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Respond quickly with accurate, thoughtful answers

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Improve our documentation, tooling & processes

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Write clear docs that reduce repeat questions
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Build small tools or scripts to speed up your workflow
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Flag recurring issues and suggest improvements

We're especially interested in candidates with an engineering background who've moved into a support or customer-facing technical role.

Initial call - 30 minutes with Lyn, Technical Recruiter
Behavioural and Technical interview - 60 minutes with Eliot and Andy
Technical interview (live debugging pair programming) - 60 minutes with one of our Engineers
Paid trial day - learn what it would be like to work here and meet the rest of the team