UK Parts Logistics Controller

To provide full and comprehensive customer service support for both internal and external customers for all parts logistics to ensure the highest level of customer service is delivered and maintained.

• →Promote the health, safety and welfare of our people
• →To act in a polite and helpful manner, taking ownership of internal and external customer requests , enquiries in a professional capacity
• →Communicate with all customers (internal & external) and suppliers via various communication channels tailoring a parts logistics solution to meet their individual requirements
• →Utilising parts logistics, procurement, investigative skills, materials handling knowledge and other available resources, assist both the internal and external customer in the process of delivering parts and or required products. In the required timescales and ensure economically best benefit of Jungheinrich UK.
• →Facilitate a satisfactory resolution for the designated failed or incorrect deliveries. Liaising with other departments as and when required ensuring the internal and or external customers are  informed throughout
• →As and when required issue and or raise correct documentation to ensure the material, product logistics protocols are adhered.   
• →When dealing with a time dependent requirement that results in either a vehicle off the road (VOR) and or a Jungheinrich UK business critical situation. Ensure all relevant persons are regularly informed of the timescales of the available solution. With feedback communicated to the originator. 
• →Ensure if and when required escalation is actioned and communicated Manage all designated parts logistic suppliers and their products. Monitoring quality, price and ensure their invoices are processed in agreed timescales.
• →Reporting relevant data to JH UK Parts Management as and when required.  
• →Assist Group Headquarters to monitor performance of “carriers” with regular meetings and analysis of delivery KPI’s

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Customer Service Team  

• Experience in and or knowledge of materials handling, logistics and or parts distribution methods and or protocols is essential 
• Good organisational and multi-tasking skills
• Ability to prioritise workload
• Experience in handling stressful situations resulting from frustrated customers and changes in departmental, Internal / External customer priorities 
• SAP experience is a plus
• Excel & Word experience 

• Analysis  
• Business Acumen
• Customer Service , Orientation
• Negotiation 
• Accountability /Ownership 
• Attention to Detail
• Planning and Organising 
• Communication 
• Initiative 
• Teamwork