Technical Support Engineer

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

• Excellent knowledge of major operating systems - Windows, macOS C
• Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption
• Basic Windows Administration, including Active Directory C Group
• Hands-on experience with Patch Management, Application C System performance
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Ability to read/write SQL
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and
• Familiar with Windows firewall concepts, including rule
• Excellent written and verbal communication