Product Operations Associate

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

• Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance

• Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action

• Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.

• Drive policy changes, while maintaining product changelogs and determining long-term risk factors

• Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.

• 1-2 years of experience in B2C Tech, Consulting, or a fast paced start-up environment

• Previous experience in product operations is preferred

• Strong project management skills and the ability to align internal and external stakeholders effectively.

• Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.

• Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements

• Able to maintain documentation and drive process improvements for long-term operational success.

• Strategic thinking and demonstrated ability to communicate long-term product strategy