Energy Client Engagement Specialist

1. Required Education: High School Diploma or GED plus 2.5 years’ experience in the clerical field preferred.
2. Bi-lingual Spanish or other language preferred.
3. De-escalation skills and conflict management preferred.
4. Must be comfortable working with vulnerable populations: elderly, disabled, mentally ill, as well as those with a history of alcohol and/or substance abuse.
5. Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).

1. Ability to follow instructions.
2. Demonstrates the ability to complete work with attention to detail and accuracy.
3. Familiar with Windows based programs.
4. Demonstrates ability to interact directly with low-income households and community partners.
5. Demonstrates empathy and works compassionately with the socio-economic problems and needs of low-income populations.
6. Demonstrates articulate written and verbal communication.

1. Position requires intermittent sitting, standing, walking, twisting, and bending.
2. Must be able to lift up to 10 to 20 pounds with assistance if needed.
3. Cognitive ability to recognize and address safety concerns.
4. Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.
5. Cognitive and physical abilities to be able to collect, identify, store and secure PII, PHI and other confidential information.

1. →Ensure compliance with KCR Polices & Procedures.
2. →Report to and accepts assignments from the Energy Program Coordinator and Energy Program Manager.
3. →Answers email and phone calls in a timely and professional manner, and routes calls when necessary.
4. →Performs general administrative tasks including faxing, scanning, and maintaining client files, sorts and distributes mail.
5. →Schedules and tracks appointments and informs clients of other community services.
6. →Completes preliminary screening of potentially eligible clients for all Energy Programs and obtains accurate documentation.
7. →Prints all computer-designed forms used by the Energy Department.
8. →Pulls and files back client files for scheduled appointments and establishes holds on accounts when necessary.
9. →Sends out applications to homebound, disabled, and mail-in applicants.
10. →Covers the main front lobby desk as needed, such as if someone calls out and relieves the front desk person for breaks and lunches.
11. →Attends and participates in program and agency staff meetings, conferences, and training sessions.

KCR offers a robust benefits package to support balance between work and life outside the workplace.

1. Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
2. 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
3. 6.5% Employer Contribution to 401K after first 12-18 months of employment
4. Employee Assistance Program
5. Employee Wellness Program
6. Employee Growth & Development Training Programs

All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions.

Kitsap Community Resources is an “at-will” employer.

KCR recognizes that ideas come from a varied mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a varied and highly skilled staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.

KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment.