IT Support Specialist

Canada·TorontoFull Time Permanent - Team Member (HQ)mid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community,

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Customer Support SpecialistCustomer

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career!

The IT Support Specialist will maintain and enhance Knix’s IT infrastructure, provide technical support to HQ employees, and ensure the smooth operation of all IT systems. This role requires a proactive individual with strong technical skills and excellent problem-solving abilities. The IT Specialist reports directly to the IT Manager.

3+ years of experience in IT support, IT coordination, or a similar technical role

Strong technical background in IT systems, networks, and software

Experienced with both macOS and Windows environments

Proactive problem-solver who enjoys troubleshooting and supporting others

Comfortable working independently and collaboratively in a fast-paced environment

Clear communicator, able to explain technical issues to non-technical staff

Organized, detail-oriented, and passionate about staying current with emerging technologies

Serve as the first point of contact for technical support, resolving hardware, software, and network issues for HQ employees, both remotely and in person

Maintain an up-to-date inventory of IT hardware and software, and document IT systems, network configurations, and support procedures

Create, manage, and disable user accounts while ensuring appropriate access controls

Monitor and troubleshoot network performance, perform routine maintenance, and assist with installing and configuring hardware and software

Educate employees on IT security policies and provide training on new systems and tools

Participate in IT projects, support testing and deployment of new solutions, and assist in developing IT policies and disaster recover

Maintain robust and reliable connectivity across our 23 retail locations by utilizing a strong foundational knowledge of network protocols to troubleshoot local outages and assist with physical hardware deployments.

Troubleshoot complex corporate office connectivity issues and actively participate in scheduled network hardware and routing upgrades to guarantee maximum uptime and peak performance for headquarters.

Partner with cross-functional business departments to evaluate new software acquisitions, ensuring all third-party platforms align with company security policies and industry best practices.

Continuously monitor the HQ network and system environments to identify vulnerabilities, recommending and implementing security improvements to protect sensitive company information from external threats.

3+ years of experience as an IT Coordinator, IT Specialist, or similar role

Post-secondary education in IT, computer science, or a related field preferred; certifications (Microsoft, Apple, Google, CompTIA) are a plus

Experience with Shopify is highly desirable

Familiarity with AV systems, including microphones, speakers, projectors, and conferencing tools

Strong problem-solving skills and ability to manage multiple tasks efficiently

Salary Starting At: $66,800

Compensation & Care

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.