Store Manager - Guilford

As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming, confidence-building experience from the fitting room to the sales floor. As a Store Manager, you are the performance driving force of your location. You don't just manage a store; you own the business, driving high-stakes results through a relentless focus on KPIs and a culture of radical accountability.

• Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.

• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions

• Generous Discounts on your favourite Knix products and Gratis Program

• Savings and Retirement - Company GRSP Program that matches up to (3%) of your pay

• Family - A Parental Leave Top-Up Program up to 80% of your salary

• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work

• Career Advancement -  Knix keeps growing and we offer continuous development opportunities to support your career advancement!

• You have a strong pulse on what Knix customers want and know how to attract, engage, and delight them throughout the full client experience.

• You are a high-performance individual in a retail setting. You don't just meet targets; you obsess over outperforming them, viewing every shift as a 'selling period' where you own the results.

• You thrive in a fast-paced, dynamic environment and can think on your feet while confidently prioritizing what matters most in the moment.

• You understand the fitting room experience firsthand and are a natural at creating comfort, trust, and confidence for every customer.

• You are a people-first leader who empowers and engages your team, creating a culture where performance, accountability, and care go hand in hand.

• You bring strong business acumen and critical thinking, paired with a bias for action and an entrepreneurial mindset when solving problems.

• You lead with resilience and positivity, guiding teams through change and challenges  while maintaining focus, momentum, and morale.

• You are deeply passionate about our customers and inspired by Knix, our mission, and the impact we make every day.

• Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching associates to maximize sales through needs-based service and strong product knowledge.

• Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to set, communicate, and influence sales targets, adjusting priorities to meet business needs.

• Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.

• Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.

• Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.

• Maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy, efficiency, and accountability across the team.

• Attract, hire, onboard, and develop top sales talent, creating a positive employee experience and clear development pathways that support engagement and retention.

• Execute company and marketing initiatives - including in-store events, visual standards, and new store or pop-up support with consistency, agility, and attention to detail.

• Proven experience as a Store Manager or senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.

• Demonstrated ability to lead teams in a dynamic environment. Maintaining motivation, focus, and performance while adapting strategies to shifting business needs.

• Strong critical thinking and problem-solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.

• A people-first leader with a passion for developing others, building buy-in at all levels 

to understand KPIs, expectations, and their impact on results.

• Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.

• Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.