Enterprise Customer Success Manager (CSM)

Kodex is seeking an experienced Enterprise Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You’ll be a primary point of contact from the moment a deal closes — leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.

As our third Customer Success team member, you’ll take full ownership of your accounts while also helping expand and refine the foundational systems that drive CS at scale — including playbooks, processes, and tooling. This is a high-ownership role that combines technical acumen, strategic thinking, and hands-on relationship management. You’ll shape the customer journey and help build the operating model as we grow our enterprise footprint. This is a U.S. based remote role with working hours aligned to Eastern Time (EST).

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• 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management

• Experience managing enterprise-level customers and navigating complex stakeholder environments

• Proven track record of delivering customer and business outcomes in an innovative way

• Customer-centric and passionate about understanding customers’ organizations, business priorities, and sources of value

• Excellent communication and executive presence — able to translate technical concepts for non-technical audiences

• Strong organizational skills with the ability to prioritize, plan, and execute across multiple accounts

• Comfort working in fast-paced, ambiguous environments with shifting priorities

• A customer-first mindset, backed by data-driven decision making

• Experience building internal processes, customer playbooks, or contributing to CS tooling is a plus

Equal Employment Opportunities at the Company

Kodex is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Kodex believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.