Service Operations Manager

• Great benefits and remuneration – Base + car allowance+ bonus
• Work with industry-leading products and technology
• Join a global organisation with a strong focus on training, safety and quality

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

KONE has an exciting opportunity for an exceptional Service Operations Manager to join our Senior leadership team in Adelaide, South Australia. In this role, you will lead, coach, and develop a team to achieve service operations targets and business objectives while ensuring a customer-centric culture and a strong service mindset.

• Promote a strong safety culture by ensuring compliance with KONE's safety standards, procedures and requirements.
• Ensure a high level of customer satisfaction in the region.
• Lead, coach and develop your team to achieve business objectives and regional performance targets.
• Develop and execute business plans, including budgeting, forecasting and financial performance management.
• Champion continuous improvement initiatives across operational processes.
• Monitoring sales results in the region.
• Secure and extend existing maintenance portfolio and profitability of KONE.
• Ensure customer satisfaction in the region by keeping customers updated regarding up-coming maintenance schedules.
• Responsible for installation to maintenance handover process.
• Participate in service management meetings at a national level.

• 5+ years’ experience running a service operations team.
• Bachelor’s degree or a strong Electrical/ Mechanical background desired.
• Strong business acumen - understanding of the market and customer needs.
• Confident reporting, forecasting, pricing and making commercial decisions.
• Excellent Customer Relationship management skills