Application Support Specialist

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Customer SupportApplication Support Specialist

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Customer SupportApplication Support Specialist

Are you interested in gaining insights into the operations of multinational clients listed in the Global Fortune 500? Would you enjoy working in a diverse environment where you can connect with colleagues from around the world? If so, we invite you to join us in helping companies navigate the complexities of Value Added Tax (VAT). Come and be part of a respected brand and gain valuable expertise in this field while working alongside a global team!

Budapest is host to KPMG Global Services Hungary (KGSH), KPMG’s international center of excellence for VAT compliance solutions. Our team of multicultural professionals provides coverage in more than 40 countries with relevant language and technical skills.

What We Offer

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✓3 days home office opportunity and flexible working hours

✓Private health care coverage including dental services (Medicare)

✓Eyeglasses compensation

✓Collective life and accident insurance

✓Wide range of Cafeteria elements (such as SZÉP Card, MOL Bubi, MOL Limo)

✓Annual bonus may be awarded based on your and the Firm’s performance

✓iPhone14 with subscription

✓Referral bonus

✓Internal coaching opportunity

✓Sports opportunities and All You Can Move sportpass availability

✓Compensation for long-distance commutes (for those who commute to work from outside the city limits)

✓Relocation support for foreign candidates

✓3 paid days for volunteering and CSR activities

✓In-depth professional training from beginner to advanced level

✓Opportunity to participate in English and Hungarian language courses

Responsibilities

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Being the first point of contact for Technology-related issues and requests
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Management of incidents, problems, and access management tickets (lvl1-2 support) by solving issues and communicating with stakeholders (Business, other Technology units, 3rd party suppliers) or forwarding them to internal or external developers
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Taking ownership of tickets, following the lifecycle until resolution
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Coordinating resolution steps with different global groups
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Creating, updating, and maintaining the knowledge base
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Investigating issues via pre-acquired knowledge or through analyzing logs, databases (SQL Server), or code, based on the understanding of business processes

Requirements

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Affinity for the operation and maintenance of Microsoft-based applications and infrastructure
Good understanding of general IT concepts (software, hardware, operating systems, networks, etc.)
Strong team player with good collaboration skills
Good written and spoken English
Strong problem-solving skills and a proactive attitude
Ability to work effectively under pressure
Good communication skills