Kyivstar21d ago

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Business Analyst (Creatio)

Italy·AlbengaRemoteFull-Time (Full Remote)mid

Business AnalystData & AI

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Quick Summary

Requirements Summary

mobile and web solutions, as well as design

Technical Tools

Business AnalystData & AI

We are seeking a Business Analyst with expertise in Creatio (formerly bpm’online) to support the implementation, customization, and optimization of Creatio’s CRM and BPM capabilities. The ideal candidate will bridge the gap between business needs and technical execution by analyzing processes, gathering requirements, and supporting low-code development projects.

About us

Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators.

Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users’ needs.

Over 600+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services.

We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new.

Collaborate with stakeholders to gather and document business and functional requirements

Analyze and model business processes; recommend improvements using Creatio’s tools

Configure and customize Creatio applications using low-code/no-code tools

Support full project lifecycle from requirements through testing and deployment

Develop user stories, acceptance criteria, and test cases

Work closely with developers, QA, and solution architects to ensure alignment

Conduct UAT sessions and end-user training

Maintain system documentation and knowledge base articles

Serve as an advocate for no-code best practices within the broader Creatio ecosystem

2+ years of experience as a Business Analyst, preferably in CRM or BPM systems

1+ year hands-on experience with Creatio platform (CRM or Studio version)

Strong understanding of business process management (BPMN), CRM principles, and workflow automation

Experience in eliciting requirements, writing specifications, and facilitating workshops

Familiarity with Agile/Scrum methodologies and project management practices

Basic understanding of low-code development and Creatio’s no-code configuration tools

Excellent communication and collaboration skills to work with business stakeholders, developers, and cross-functional teams

Strong analytical, communication, and problem-solving skills

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field

Creatio Business Analyst certification (if available)

Experience with Creatio Marketplace solutions or integration tools (REST API, OData)

Knowledge of relational databases (e.g., PostgreSQL, MS SQL) and data modeling

Experience with data visualization or reporting tools (e.g., Power BI, Tableau)

Ability to work independently and collaboratively in cross-functional teams

Office or remote — it’s up to you

Remote onboarding

Performance bonuses for everyone (annual or quarterly — depends on the role)

We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners

Health and life insurance

Wellbeing program and corporate psychologist

Reimbursement of expenses for Kyivstar mobile communication

Location & Eligibility

Where is the job

Albenga, Italy

Remote within one country

Who can apply

Listing Details

Posted: June 17, 2026
First seen: June 17, 2026
Last seen: July 8, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 70%
Scored at: June 17, 2026

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Kyivstar

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Kyivstar is the leading telecommunications provider in Ukraine, serving millions with a wide range of communication services and innovative technologies.

Employees

3k+

Founded

1994

Domain

Jobs

External application · ~5 min on Kyivstar's site

Please let Kyivstar know you found this job on Jobera.