works scheduler

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

About the Role:

As a works scheduler, you will be responsible for effectively planning and coordinating work of our Jetting teams throughout a designated area. Our jetting teams help to maintain the very busy sewer networks that run for miles and miles beneath us; therefore this is a varied and busy role - organisation and having the ability to multi-task is key! You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.

Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.

Hours: Monday to Friday – 40 Hours per week, 8am-5pm.

Salary: £26,989.22 per annum

Responsibilities – but not limited to:

• Schedule work, in accordance with service level agreements, whilst optimising travel routes to increase productivity.
• Provide customer service to both internal and external customers via telephone and webchat as / when required – for example to update customers.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team to be informed of any ongoing incidents or events.
• You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• You will ensure that safety issues are reported in line with company procedures.

Experience and qualifications required for the role:

• Excellent customer service – both written and verbal
• Problem solving skills
• Clear and concise speaking skills
• Excellent listening skills
• Competent in IT, accurate data entry
• Team player but will be able to work autonomously
• Ability to multitask
• Ability to work to deadlines
• GCSE English and Maths

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

• Pension
• Death in service
• Employee assistance programme
• 20 days holiday plus bank holidays
• Modern, restaurant and outdoor seating
• Subsidised gym onsite
• Car parking
• Modern Office Environment

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

LAN