Laser Field Service Engineer

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You'll be the critical link between our clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

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  Manage laser maintenance and repairs across 8+ clinic locations and 100+ medical devices

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  Respond promptly to service tickets and on-call issues, with flexibility for after-hours support

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  Lead new clinic equipment setup and validation to meet launch deadlines

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  Perform preventative maintenance, diagnostics, and parts inventory management

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  Coordinate with third-party vendors and troubleshoot complex electrical/optical issues

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  Communicate proactively with clinic teams on equipment status and repair timelines

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  Create and submit weekly equipment reports

• 4+ years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field

• Strong electrical safety knowledge and troubleshooting skills

• Excellent time management, problem-solving, and communication abilities

• Valid driver's license and clean driving record

• Ability to lift 50 lbs, climb 8-ft ladders, and stand for extended periods

• Flexibility to work evenings, weekends, and occasional travel (up to 5 days)

• Proficiency with email, spreadsheets, video conferencing, and ticketing systems