Merchandising Operations Manager

Just imagine turning complex data into clear decisions that shape how LEGO® products show up for shoppers across the US. Then make it real.

As our Merchandising Operations Manager, you'll help the US Merchandising organization operate effectively and deliver strong business results. You'll lead financial and operational planning, performance reporting, and process improvement. By developing practical tools and frameworks, you'll bring greater clarity to priorities, resources, and investment decisions across the LEGO brand’s retail presence.

• Delivered data and business analysis that identified trends, root causes, or commercial opportunities.
• Managed budgets, forecasts, resource allocation, or investment decisions against business priorities.
• Built processes, tools, or frameworks that improved efficiency, visibility, accountability, or scale.
• Shaped solutions to complex business challenges by translating insights into clear actions.
• Led cross-functional initiatives involving stakeholders with different priorities and areas of responsibility.
• Owned business improvements from identifying the opportunity through to a measurable, sustainable outcome.

• Created advanced data visualizations and performance reporting for business stakeholders.
• Managed projects or programs involving multiple teams, milestones, and priorities.
• Developed executive communications that turned complex information into a clear business story.
• Applied commercial insights to planning, performance, or investment decisions.

• Establish a strong operational and financial foundation for US Merchandising.
• Turn performance data into recommendations that guide planning and investment.
• Improve tools, processes, and working rhythms across the organization.
• Strengthen visibility and accountability around priorities, resources, and results.
• Identify opportunities to simplify and scale how the team operates.
• Create strategic plans that support future growth and stronger retail execution.

If you've worked in a role where you improved business operations, influenced investment decisions, and used data to guide action, you'll feel at home here. What matters most is thoughtful problem-solving, clear communication, collaboration, and taking ownership from idea to outcome.

You'll join Markets and Channels within the US Channels team. We bring the LEGO brand to life wherever shoppers discover and purchase our products. It’s a largely virtual team with regular working rhythms, frequent communication, and opportunities to share ideas and celebrate progress. You’ll work with curiosity, take initiative, and help colleagues solve challenges together, even when the path isn’t fully defined.

After one year, you’ll have built trusted relationships and helped deliver operational and financial performance against plan. You’ll support the team as it explores new technologies, improves retail execution, and expands its capabilities. Your closest partners will include the Director of Merchandising, Field Merchandising Managers, the Merchandising Coordinator, Finance, Retail Execution colleagues, and Key Account Managers.

Additional Notes
There is no relocation budget for this role.

#LI-LW2
#LI-Hybrid

Here are some of what to expect: