Customer Support Specialist (Filipino speaking)

Armenia·Yerevanmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

I. User Inquiry & Service: Respond to player inquiries regarding bonuses, promotions, account issues, etc., via online chat, phone, social media, and other channels. Help users understand bonus rules,

Requirements Summary

Record user feedback and issues, and promptly handle cases such as bonus discrepancies and promotion disputes.

Technical Tools

Customer Support SpecialistCustomer

About the Role

~1 min read

Respond to player inquiries regarding bonuses, promotions, account issues, etc., via online chat, phone, social media, and other channels.
Help users understand bonus rules, eligibility requirements, and redemption procedures.

Record user feedback and issues, and promptly handle cases such as bonus discrepancies and promotion disputes.
Investigate complex issues and escalate to supervisors or other departments when necessary.

Assist users with account-related matters, including login issues, deposit/withdrawal problems, and bonus payout status.
Stay up to date with the platform's various promotional activities and bonus policies to provide accurate information.

Introduce current promotions and bonus offers to users, and appropriately guide them to participate.
Assist users with the campaign participation process.

Oversee the daily maintenance and relationship management of the company's existing clients, ensuring strong client retention and engagement.

Requirements

~1 min read

Fluent in Filipino and English (spoken and written); proficiency in Chinese is an advantage.
Bachelor's degree or above.
Minimum of 1 year of experience in a customer support role.
Prior experience in customer support or back-office operations within the iGaming or FinTech sectors is highly desirable.