CONVERSION & RETENTION AGENTS (NL - AU - CA - FR) [Cyprus]

• Dutch Conversion Agents (NL Desk): 10:00 AM 7:00 PM
• English Conversion Agents (AU Desk): 2:00 AM 11:00 AM
• English Retention Agents (AU Desk): 5:00 AM 2:00 PM
• English Retention Agents (AU Desk): 6:00 AM 2:00 PM
• English Retention Agents (AU Desk): 7:00 AM 4:00 PM
• English Conversion Agents (CA Desk): 5:00 PM 2:00 AM
• English Retention Agents (CA Desk): 4:00 PM 1:00 AM
• French Retention Agents (FR Desk): 9:00 AM 6:00 PM

As a Conversion & Retention Agent, you will play a pivotal role in transforming potential leads into loyal clients, as well as nurturing existing relationships to ensure satisfaction and ongoing engagement. Your excellent communication skills and customer-centric approach will make a real impact in a fast-paced, multicultural environment.

• Engage with prospects via phone, email, and chat to develop relationships.
• Understand client needs and present tailored solutions to convert inquiries into sales.
• Maintain precise records of interactions and conversions.

• Reach out to existing clients to ensure their satisfaction and address any concerns.
• Proactively foster ongoing relationships to encourage continued business.
• Identify opportunities for upselling and cross-selling.
• Gather and document client feedback to support continuous improvement.

• Language Skills: Native or fluent Dutch for Conversion Agents; native or fluent English for Retention Agents; additional languages are a plus.
• Experience: Prior experience in sales, customer service, or account management is preferred.
• Skills: Exceptional communication, negotiation, and interpersonal abilities.
• Independence & Teamwork: Ability to work autonomously while collaborating effectively with colleagues.
• Technical Proficiency: Skilled in CRM systems and sales tools.