Manager, Systems Reliability Engineering (MGMT)

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

As a Manager, Systems Reliability Engineering (MGMT), you will lead the India Product Creation and Master Data operations team supporting FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations. This role, based in GCC India, reports directly to SRE Manager, IT Enterprise Application Operations. You will own regional people management and service delivery, partnering with the LATAM manager and global teams on reliability, data integrity, consistent ways of working, and Agentic AI adoption.

• Lead and develop the India engineering team through hiring, onboarding, coaching, goal setting, performance reviews, career development, and succession planning.
• Own regional service delivery, support coverage, capacity and workload planning within the global operating model; coordinate handovers and escalation with the LATAM manager.
• Manage service-level objectives, queue aging, data-flow health and operational risks; prioritize improvements using business impact, reliability measures and recurring incident trends.
• Lead major incident coordination, stakeholder communications, problem management and corrective actions; govern release readiness, change approvals and recovery planning.
• Establish consistent ways of working through clear ownership, documented runbooks, knowledge transfer, evidence-based handovers and blameless post-incident reviews.
• Lead adoption of approved Agentic AI for triage, investigation, knowledge capture and operational workflows; define human approval boundaries, data protection, auditability and measurable outcomes.

• 12+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineering, including demonstrated people-management experience.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Experience supporting PLM, MDM, enterprise data, integration platforms or comparable business-critical applications; ability to develop application-specific knowledge across the portfolio.
• Strong understanding of APIs, middleware, queues, batch processing, file feeds, data controls, service dependencies and cross-region operations.
• Experience with ITSM, incident, problem and change management, team development and stakeholder communication; practical experience leading automation and responsible Agentic AI adoption.

Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

·       Complimentary preventive health check-up for you & your spouse

·       OPD coverage

·       Best in class leave plan including paternity & family care leaves

·       Counselling sessions to prioritize mental well-being

·       Exclusive discount vouchers on Levi’s products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.