Program Manager - Refugee Services

COMPANY OVERVIEW
Lutheran Family Services Rocky Mountains is a nonprofit, human services agency committed to community safety, support, and resiliency. Since 1948, LFSRM has provided support, guidance, and resource coordination to individuals and families, regardless of race, religion, gender identity, sexual orientation, or age through family and refugee services. We believe that all people, from the newborn to the most elderly, are valued members of our community. If you want to impact your community while serving alongside other amazing professionals, Lutheran Family Services Rocky Mountains welcomes you to apply.

DEPARTMENT OVERVIEW
The Refugee & Asylee programs at LFSRM help people who have been uprooted by persecution and violence work towards self-sufficiency through essential resettlement services including case management, employment, housing, school registration, cultural orientation, and referrals to internal and external services for English language acquisition, health and mental health needs, employment, and economic development. LFSRM works with national and local organizations to provide the services and resources needed for newly arrived Refugees to thrive, achieve rapid self-sufficiency, and integrate into their new communities.

JOB SUMMARY & RESPONSIBILITIES
The Program Manager applies a strengths-based coaching approach to manage a team of direct service staff who work with refugee clients. The Program Manager ensures that services are holistic, equitable, trauma-informed, culturally & linguistically appropriate, and grounded in a multigenerational approach. Leveraging client strengths and client agency, the Program Manager works collaboratively with members of the services team as well as other agency staff and external partners to ensure the smooth delivery of services.

Within the Refugee & Asylee programs, this position will supervise the Community Services department. This includes providing guidance and supervision to staff working in volunteer and community engagement; in-kind donations and housing coordination; and a technical training program for youth.

REQUIRED COMPETENCIES

Occupational Competencies

• Manages Projects and Functions: Ensures effectiveness and efficiency in the delivery of services and/or programs. Organizes people, resources, and activities and fosters collaboration to achieve responsibilities, goals and targets.
• Promotes Staff Development: Maintains positive and professional relationships with staff, providing regular feedback on strengths and areas needing development. Provides ongoing training and coaching to help staff develop skills and knowledge to be successful at work and foster professional growth.
• Communicates Expectations Clearly: Ensures that expectations are achievable, communicated clearly and understood.
• Utilizes Delegation: Ensures that responsibilities are appropriately delegated to staff according to individual skills, job duties and work priorities.
• Fosters Continuous Improvement and Innovation: Promotes efforts aimed at improving current processes through a culture that fosters continuous improvement. Identifies and Implements improvements and innovations that increase efficiency and enhance work quality.
• Communicates Professionally: Ability to communicate professionally and cooperate with colleagues, other professionals, community partners, and other individuals involved in the care and coordination of services.
• Meets standards of practice: Familiarity with or ability to follow practice standards, including applicable local, state and federal regulations and guidance, and contractual requirements.
• Provides crisis intervention: Experience with crisis management, problem solving, and mediation best practices.
• Maintains Program Documentation: Maintains consistency of program documentation and ensures that documentation and reporting is completed in a thorough, high quality, and timely manner.

Foundational Competencies

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Social Perceptiveness: Being aware of others' reactions and attempting to understand the personal and cultural reasons for their reactions.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

PREFERRED COMPETENCIES

Occupational Competencies

• Education: Educational background in social work or related human services field.
• Supervisory Experience: Two (2) or more years of supervisory experience with experience with quality assurance, program monitoring, compliance, and performance assessment.

• Manages a team of direct services staff, utilizing positive team building leadership, clear communication, delegation, training, and performance evaluation to encourage individual development, and promote cooperation and team problem solving approaches.
• Coordinates and oversees all team activities in support of the resettlement plan including housing, community orientation, employment, public benefits access, and health services.
• Maintains responsibility for services to clients assigned to the team. Conducts regular review of service provision and adjustment of resettlement plans as needed, in collaboration with clients.
• Coordinates initial client intake and assessment and oversees the development of resettlement plans in collaboration with clients to help them achieve their short- and long-term goals.
• Conducts regular case file and data reviews for program compliance and quality assurance purposes.
• Utilizes reporting and data to inform service provision and ensure program compliance with Federal and State regulations and guidance, contractual requirements, and LFSRM policy.

• →Must be able to fluently speak, read, translate and write in the following language(s):
  • →English
  • →Fluency in a second language is helpful but not required.