Call Center Agent

United States·Farmers Branchmid

Customer SupportCall Center Agent

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Quick Summary

Requirements Summary

5+ years of experience in direct customer facing roles. Experience in an inside or outside sales or customer account management role is a plus.

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Customer SupportCall Center Agent

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Requirements

~1 min read

5+ years of experience in direct customer facing roles.
Experience in an inside or outside sales or customer account management role is a plus.
Minimum of 2 years of formal project management experience. PMP certification is a plus.
Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form.
Effective and diplomatic oral and written communicator in English. Korean is a plus.
Exceptional organizational skills are a necessity.
Self-starter with the ability to manage multiple projects simultaneously.
Ability to influence without authority to achieve goals.
Empathetic with the ability to build and maintain a strong rapport / relationships with customers and other employees.
Proficient computer skills including experience with the Microsoft Office suite.
Experience working with Customer Relationship Management software. Salesforce experience a plus.
Patient and calm demeanor with the ability to maintain objectivity in challenging situations.

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Recruiting Range

$23—$27 USD

What We Offer

~2 min read

✓No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

✓Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

✓Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

✓Performance based Short-Term Incentives (varies by role).

✓Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

✓Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

✓Group Rate Life and Disability Insurance.

✓Eligible for the relevant benefit programs offered through our partner agencies.