Customer Care Representative (Asheville, NC)

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  Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information.

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  Identifying and assessing customers’ needs by thinking creatively and empathetically to assist in such a way that each person feels heard, and respected. 

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  Use effective problem-solving skills and knowledge gained to support team members collaboratively.

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  Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products.

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  Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information.

 

Our Customer Care Department is seeking a team member to support Field Representatives and their customers, ensuring that each person feels valued, heard, and receives the best possible assistance. The ideal candidate will be empathetic, courteous, and passionate about helping others. They should also be a problem solver with high attention to detail, effective listening skills, and a strong sense of accountability for their work.

This role involves daily interactions with Field Representatives and customers through phone calls, emails, and chats. As such, professionalism—both written and verbal—is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information to address questions about our products and services.

Life’s Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.

 

• Excellent verbal and written communication skills with a professional demeanor

• Maintaining a positive, energetic, and courteous working relationship with customers, Field Representatives, and team members

• Effective listening and problem-solving skills

• Comfortable with using a computer while simultaneously being on the phone

• A desire to support Field Representatives and their customers in such a way that each person feels heard, respected, and that the best was done to assist them

• A learner’s mindset and demonstrating the ability to learn new software, initiatives, and policies

• Willingness and ability to occasionally travel domestically for training and company events.

• Availability to work full-time Monday through Friday.

• High school diploma or equivalent.

 

At Life’s Abundance, we put people first - in fact, that principle is hardcoded in how we do business. By shifting the conversation from profit to purpose and from sales to sustainability, we are committed to empowering people and pets to live healthier and happier lives:

As a Certified Evergreen company, we have found that nurturing a workforce motivated by our purpose and culture builds a rock-solid foundation. We take care of our people, and they take care of our customers, distributors, communities, and families.

Our culture is an investment in a stronger company, which in turn strengthens the world at large. We are 100% employee-owned, and this is evident in the way we take ownership of initiatives and work together as a team. If you’re an energetic, collaborative person who wants to make a positive dent in the universe while helping others live their best lives, we want to hear from you!

At Life’s Abundance, we don’t just accept differences - we celebrate, support, and thrive on them for the benefit of our employees, our products, and our communities. Life’s Abundance is proud to be an equal-opportunity employer.

Department: Customer Care
This is a non-management position
This is a full time position