Integration and App Specialist

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. Our pharmacy management platform helps clients increase profits, improve customer service, and enhance patient safety. With a wide range of third-party integrations and mobile applications, we're exited to grow our team by hiring an Integration & App Specialist. This role blends technical integration support with application expertise. The Integrations Specialist will partner closely with Liberty’s pharmacy customers, internal teams, and vendors to manage, troubleshoot, and improve third-party integrations as well as support Liberty Software’s mobile applications. The ideal candidate is both technically adept and customer-focused, capable of guiding clients with varying levels of technical knowledge.

• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g, H-1B, OPT, or other work visa status)

• →Serve as a technical liaison between Liberty’s support team, customers, vendors, and development teams for integration-related issues, questions, and enhancements
• →Maintain a working knowledge of all Liberty Software integrations, including functionality, requirements, and common troubleshooting paths
• →Troubleshoot integration issues, identify root causes, propose solutions, and coordinate with the integrations development team to achieve resolution
• →Assist the Implementations team with integration setup during new customer onboarding
• →Collaborate with the Education team to maintain integration documentation and internal/external training materials
• →Operate as the primary contact for pharmacy clients regarding Liberty Software’s mobile and tablet applications
• →Manage client configuration and setup of applications on customer devices, ensuring proper system and hardware requirements are met
• →Determine whether issues stem from configuration, code, or environment, and coordinate with the appropriate internal teams to resolve them
• →Act as a subject matter expert for assigned applications, staying current on app versions, requirements, and best practices
• →Provide training to clients on Liberty’s applications as needed
• →Assist in other areas as needed to support Liberty Software's commitment to exceptional customer service

• At least four years of relevant experience in software implementation, application support, or desktop support
• Strong ability to work effectively with cross‑functional teams including customer support, technical teams, implementations, and development
• Detail‑oriented, self‑motivated, and able to prioritize and manage multiple tasks
• Demonstrated analytical and problem‑solving skills
• Excellent written and verbal communication skills with a strong customer service mindset
• Strong knowledge of computer networks and networking concepts
• Ability to follow code to understand process logic is a plus
• Working knowledge of SQL is a plus
• Experience with Liberty Software products and applications preferred
• Broad pharmacy knowledge is a plus
• Professional, friendly demeanor with strong listening, documentation, and critical‑thinking skills