Critical Incident Mental Health Provider

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Make a meaningful difference when it matters most. As a key member of our Critical Incident Support team, you’ll provide expert, on-site counselling and consultation in the wake of traumatic events—whether in workplaces, schools, or community settings.

As an independent contractor, your expertise will be critical in supporting local communities through both unexpected and planned challenges. You’ll provide immediate, on-site support during traumatic events such as accidents, employee deaths, or organizational shifts like restructuring. Your role will help individuals and groups process traumatic experiences, restore stability, and build long-term resilience.

• Respond promptly to requests for on-site critical incident intervention services.

• Provide comprehensive crisis management and post-traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations.

• Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.

• Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group.

• Consult with the CI Supervisor and relevant stakeholders as needed.

• Master’s Degree in Counselling, Psychology, Social Work, or a related field

• Active membership with a professional college or relevant governing board (ie RSW, LCT, etc)

• Able to practice without supervision

• Minimum five (5) years of post-master’s clinical experience preferred

• Completion of Critical Incident Stress Management (CISM) training or equivalent highly preferred

• Professional Liability Insurance coverage

• Experience in conducting group debriefing and defusing support

• Strong interpersonal awareness and exceptional first impression skills

• In-depth knowledge of different work environments and organizational structures with experience in workplace crisis management

• Flexible schedule, with the ability to accept referrals with minimal notice

• Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions

• Proficiency in facilitating both group and one-on-one interactions

• Experience in supporting first responders highly preferred

• Must be flexible and accessible, with the ability to periodically respond to requests at any time during weekdays and weekends