Retail Experience & Operations Manager

Bead Bar Amplification & Experience

• →Own the bead bar as a signature LWP experience — champion its growth across the fleet, both in-store and digitally.
• →Develop and launch innovative offerings that deepen guest engagement at the bead bar.
• →Partner with marketing and the ad team to amplify the bead bar's digital presence (content, influencer moments, social).
• →Track guest experience and booking trends; use insights to refine and evolve the offering.
• →Partner with store teams to uphold a consistent, high-quality bead bar experience at every location.

Events, Pop-Ups & Activations (End-to-End Ownership)

• →Own fleetwide events end-to-end: brainstorm with the brand taskforce, present for approval, execute, and distribute kits to stores.
• →Serve as the primary driver of event and pop-up execution, ensuring activations run smoothly without pulling on the brand team.
• →Support the Brand Activations team on in-store and out-of-store (OOS) activations; attend taskforce meetings and action accordingly.
• →Manage store influencer appointments (target: 2/month); capture, save, and share content with the ad/marketing team.
• →Coordinate the event materials order and route signage to retail teams.
• →Travel as needed to support activations and pop-ups on-site.

Day-to-Day Retail Operations

• →Serve as the communication bridge between Retail HQ, Brand, and store teams — ensuring no initiative moves without the right people informed.
• →Manage signage distribution to stores and property management; flag delays proactively.
• →Create signage using approved templates as needed.
• →Build and share monthly store launch decks with Retail HQ for review.
• →Submit Asana tickets for creative needs tied to retail launches, activations, and promos.
• →Create SKUs in the Master SKU Sheet for retail exclusives and store events.
• →Code Retail Ramp expenses.
• →Own the Retail Experience agenda alongside VP of Retail; take meeting notes and distribute follow-ups and action items to stakeholders.
• →Create memos related to retail launches and activations.

Brand & In-Store Experience Enhancement

• →Partner with the brand experience team to develop and execute initiatives that enhance the LWP™ experience across retail environments.
• →Work closely with marketing to keep brand messaging and visuals aligned across all retail channels.
• →Establish store-wide happenings during holidays and tentpole brand moments.
• →Implement training programs that equip retail staff to uphold brand standards and deliver exceptional guest service.
• →Continuously identify and execute opportunities to elevate the in-store experience.
• →Gather and analyze customer feedback to inform strategic decisions and drive continuous improvement.
• →Stay ahead of industry trends and best practices to keep the LWP brand experience differentiated.

New Store Openings & Asset-Light Expansion

• →Help shape LWP's asset-light expansion strategy — scoping how to bring the bead bar to new locations and keeping the brand pop-up-ready.
• →Support new store openings: submit Asana tickets for creative needs and manage fixture and supply ordering.
• →Coordinate across retail, brand, and ops teams so new store teams are fully equipped for launch.
• →Provide on-site support leading up to openings.

• 4–6+ years in retail experience, operations, visual merchandising, or events — ideally with progression into an ownership or management role.
• A proven track record owning events, activations, or product launches end-to-end.
• Strong cross-functional project management skills; comfortable coordinating across HQ, store teams, brand, and creative.
• Experience managing vendors and production (signage, custom fabrication, event materials).
• Familiarity with new store openings and the logistics of getting teams launch-ready.
• Comfort with project management and ops tools (Asana, Ramp, Google Workspace; Monday.com).
• A genuine passion for experiential retail and creating memorable in-person moments.
• Willingness to travel to support activations, pop-ups, and openings.
• Bonus: experience in a fast-growing, experience-led retail or beauty/accessories brand.