Venue Usher/Ticket Taker

Job Summary:

Who Are We?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States.  For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized.  So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

As an usher, greeter, or ticket taker, you help ensure the safety of all guests and the venue at all times. In addition to this responsibility, you will often be one of the first points of contact for guests and play an essential role in delivering a smooth and welcoming experience. This position involves promptly processing guests into the venue, answering general questions, assisting with seating and ushering, and performing light cleaning/restocking during the show, while supporting guests before, during, and after the event.

Job Functions:

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event
• Assist patrons by giving directions places inside or outside the venue
• Provide assistance to guests with that require help with patron accessibility, such as accelerated entry, manual screening, guidance to interpreters and guidance to accessible areas
• Assist with keeping the venue safe, clean and presentable to the guest
• Help resolve guest complaints or problems
• Examine tickets or passes to verify authenticity
• Verify staff credentials at front entrances/restricted areas
• Show guests to exits or provide other instructions or assistance in case of emergency
• Partner with fellow team members at the end of show to perform all closing duties
• Radio communication within and to other departments to relay crucial details of guest activity/movement
• Additional tasks as assigned by management

Qualifications:

• Evening availability required. Typical shows run from 5pm - 11:30pm
• High School Diploma or equivalent (GED, HiSET)
• Attention to detail a must
• Strong verbal, written and interpersonal communication skills
• Report writing and penmanship skills
• Acute sense of judgment, tact and diplomacy
• At least 1+ year in a customer/guest service role strongly preferred
• Strong sense of punctuality
• Position requires constant standing, walking, climbing stairs and occasional sitting
• Ability to lift 50lbs alone or up to 200+lbs with assistance
• Multilingual skills a plus