Agent Experience Specialist

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com. 

As an Agent Experience Specialist, you will foster a positive and productive relationship between Liveops and its agents. You’ll provide hands-on support, deliver engaging educational content, and champion new initiatives that drive agent success and satisfaction. Our goal is to mitigate detractors, boost sentiment, and create a meaningful opportunity in which our agent community can thrive.

A Bachelor’s degree or equivalent work experience.

Adaptability, Attention to Detail, Communications, Conceptual Thinking, Customer Focus, Data Gathering & Analysis, Planning & Organizing, Presentation Skills, Teamwork, Use of Functional/Technical Expertise

Key Responsibilities and Job Duties

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

Ability to sit or stand at a desk for extended periods of time while working on a computer.

Available for virtual meetings in a non-distracted environment.

Ability to work independently and meet deadlines.

Engage daily with the agent community.

Develop and deliver agent‑enablement content that improve agent success and overall experience.