Dispatch Representataive

United States·Leon Home Medical Corporate-Dmeco - MiamiNormalmid

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Overview

ESSENTIAL DUTIES AND RESPONSIBILITIES Takes inbound calls from Customer Service to change Transportation information (Quadrants, Address,

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→Takes inbound calls from Customer Service to change Transportation information (Quadrants, Address, Transportation Preference or related Demographic changes) within Medi Connect.
→Communicates with the Customer Service Help Desk and Medical Assistants as warranted
→Communicates to the External Transportation Coordinator (ETC) any LMC-MCT/ TA patients are ready to be picked up.
→Adds patients to the appropriate Transportation Route for any same day transportation needs for scheduled SNF Appointments.
→Assesses patient for transportation need determining LMC Special / Regular or MCT Wheelchair transportation and communicates that information to the Transportation Receptionist to execute changes.
→Handles inbound calls from Customer Service, Care Coordination, Service Assessment, patients and outside Providers.
→Communicates regularly with drivers for added patients added to their Routes.
→Covers Urgent Care on Weekends to report patients for Pick up and add patients to Driver Routes.
→Assists the Transportation Supervisors on a daily basis with paperwork and general administrative and clerical tasks.
→Receives inbound calls from the Hospital Representatives regarding Hospital discharge transportation- determining the appropriate mechanism for Transportation either LMC Wheelchair or MCT/ TA. For LMC transports they create the Trip and for MCT they communicate that information to the External Transportation Coordinator (ETC).