Technical Customer Success Manager

Job Title: Technical Customer Success Manager

Location: Bangalore (On-site; full-time)

Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro.

The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles.

In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable.

Our Journey and Impact

Since 2015, Locus has been on a mission to make logistics decision-making intelligent, sustainable, and real-world ready. Our platform has powered billions of deliveries across 30+ countries for global enterprises, driving measurable impact in cost savings, carbon reduction, and SLA performance. With the strength of the IKEA ecosystem behind us, we’re scaling that impact even further.

Our Global Footprint

Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170 + engineers, designers, and problem-solvers united by a single goal: to reinvent how the world moves goods.

Traits We Value

We look for people who are:

● Global in mindset: curious about diverse markets and ideas.

● Unrelenting in drive: energized by complex challenges.

● Intelligent in approach: analytical, creative, and thoughtful.

● Dynamic in execution: adaptive and decisive in fast-moving contexts.

● Exact in craft: detail-oriented and committed to excellence.

About the role

Locus is seeking a Technical Customer Success Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus

solutions. Responsibilities will include primary responsibility, post initial Go Live, for the Day

to Day Functional, Operational and Usability enablement for Customers. The individual will

work as part of the Customer Success team to deliver logistics, solution-oriented services to

Fortune 1000 clients.

Key Responsibilities:

● Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus’s solutions

● Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals.

● Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence.
● Develop a deep understanding of client goals and align our solutions to deliver measurable business impact

● Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption.

● Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback.

● Conduct regular business reviews (MBR/QBRs) and status meetings with customers, offering insights into product usage and providing optimization recommendations.

● Create and maintain documentation, FAQs, and other technical resources to support self-service and client education.

● Identify growth opportunities within existing accounts and drive upsell and cross-sell Initiatives. Develop expansion strategies, including multi-country deployments, multi-division rollouts, and usage expansion.

Qualifications:

● 5-7 years’ consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, along with Customer Success, Account Management, or Sales in an IT, SaaS, or Enterprise Software company. 

● Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required

● Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.

● Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners.

● Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.

● Experience in configuring and delivering software demonstrations are mandatory.

● Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes

What We Offer

Join Locus and become part of a visionary team that is redefining logistics through

innovation and smart distribution. We provide competitive compensation, comprehensive

benefits, and a collaborative environment where your expertise will drive both your growth

and that of the organization.

Locus is an equal opportunity employer dedicated to creating a diverse and inclusive

workplace