Lodgify9d ago

Customer Support Specialist

Barcelona - CataluñaFull-time Contrato Indefinidomid

Customer SupportCustomer Support SpecialistCustomer

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Quick Summary

Overview

⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding,

Technical Tools

Customer SupportCustomer Support SpecialistCustomer

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

At Lodgify, we're on the lookout for a Customer Support Specialist to join the team in Barcelona! As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

Provide top-tier support via phone, email, or chat.

Ensure customer satisfaction by resolving issues promptly.

Troubleshoot and solve general technical issues related to the Lodgify platform.

Report customer feedback and issues to relevant teams and follow up as needed.

Identify and document any software bugs or issues for continuous improvement.

Experience in technical customer support or a similar role.

Strong communication skills in English, both verbal and written.

Patience, attention to detail, and a logical approach to problem-solving.

Excellent troubleshooting skills with the ability to diagnose technical issues.

Ability to work independently while managing multiple priorities in a fast-paced environment.

A positive attitude and a strong sense of responsibility.

Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.

Availability to work in weekends.

Experience in the travel or hospitality industry is a plus!

Location & Eligibility

Where is the job

Barcelona - Cataluña

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listed under

Worldwide

Listing Details

Posted: April 23, 2026
First seen: April 23, 2026
Last seen: May 2, 2026

Posting Health

Days active: 8
Repost count: 0
Trust Level: 45%
Scored at: May 2, 2026

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Apply for this position

Lodgify

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Lodgify is a vacation rental software company that provides tools for hosts and property managers to create websites, manage bookings, and synchronize property data across various channels. Their mission is to empower lodging businesses worldwide to start and grow through technology.

Employees

350

Founded

2012

Domain

Jobs

External application · ~5 min on Lodgify's site

Please let Lodgify know you found this job on Jobera.