Service Manager

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

• →Provide leadership, direction, and oversight for all Service Division personnel..
• →Establish performance expectations, accountability measures, and professional development plans.
• →Develop and maintain strong relationships with existing and prospective customers.
• →Identify opportunities for growth, recurring revenue programs, and new service offerings.
• →Assist in preparing proposals, RFP responses, RFQs, company qualification packages, and marketing materials.
• →Manage departmental revenue, gross profit, budgets, and overall financial performance.
• →Monitor and control departmental expenses to ensure profitability goals are achieved.
• →Review and approve invoices, timesheets, work orders, purchase orders, and project costs.
• →Oversee daily service operations, scheduling, staffing, and resource allocation.
• →Coordinate manpower requirements with construction, estimating, and other operational departments.

• Minimum of five (5) years of service management, operations management, or project management experience within the electrical industry.
• Demonstrated financial acumen, including budgeting, forecasting, and profit-and-loss management.
• Strong understanding of service operations, estimating, project management, and customer relationship management.
• Proficiency with Microsoft Office and service management software platforms such as ServiceTitan.
• Strong leadership, coaching, negotiation, problem-solving, and decision-making abilities.

• Ability to manage multiple priorities in a fast-paced environment.
• Ability to interface effectively with customers, employees, and executive leadership.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Outside most of the time.
• Potential exposure to extreme cold and hot temperatures
• Limited working surfaces
• Exposure to noise above 85 decibels and intense odors
• Exposure to areas with limited visibility
• Climbing up and down stairs and ladders to both get in and out of trenches and up to elevated platforms (scaffolding at significant heights)
• Lifting necessary equipment and materials 1-50 pounds, 50% of the time monthly for required tasks
• If driving is required, a valid driver’s license and proof of insurability is required. All drivers are subject to a DMV background records search. 

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.