Customer Service Representative (Call Center)

Are you a customer service professional who enjoys helping people, solving problems, and creating a great experience? Do you thrive in a fast-paced call center environment where every conversation matters?

Logan Services is looking for a Customer Service Representative (CSR) to join our growing team in Dayton, Ohio.

As a CSR, you'll be one of the first people our customers interact with. You'll answer inbound calls, schedule HVAC and plumbing service appointments, answer questions, and help homeowners get the service they need—all while representing a company that has been serving Ohio families for more than 50 years.

If you're dependable, positive, organized, and genuinely enjoy helping people, you could be a great fit at Logan Services.

As a Customer Service Representative, you'll help homeowners get the HVAC and plumbing services they need by creating a positive experience from their first phone call through their scheduled appointment.

You'll be responsible for handling inbound customer calls, scheduling service appointments, answering questions, and helping resolve concerns while working closely with our technicians, dispatchers, and other departments.

• →Answer inbound customer service and scheduling calls professionally and efficiently.
• →Schedule, reschedule, and confirm residential HVAC and plumbing service appointments.
• →Provide friendly, knowledgeable, and professional customer service on every call.
• →Listen to customer concerns and help find solutions with empathy and professionalism.
• →Maintain accurate customer information, appointment details, and service notes.
• →Communicate with customers by phone, email, and text.
• →Work closely with dispatch, HVAC and plumbing technicians, and other departments to provide a seamless customer experience.
• →Manage multiple calls, conversations, and tasks in a fast-paced environment.
• →Meet individual and team goals related to scheduling, customer service, and customer satisfaction.
• →Maintain a positive, solution-oriented attitude throughout every customer interaction.

We're looking for someone who enjoys helping people and solving problems and understands that the customer experience starts with a great conversation.

You’ll be a strong fit if you have:

• Previous experience in customer service, call center, customer support, reception, scheduling, dispatch, or administrative support preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• The ability to remain calm, professional, and helpful when handling challenging customer situations.
• Strong attention to detail and organizational skills.
• The ability to manage multiple calls and tasks throughout the day.
• Comfort navigating multiple computer programs while speaking with customers.
• Basic computer skills and the ability to learn new software and systems.
• Experience with Microsoft Office or customer management software is a plus.
• A positive attitude and team-first mindset.
• Reliable attendance and a strong commitment to providing exceptional customer care.

Our culture is built around five core values:

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.