ServiceNow QA Analyst

• →Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements.
• →Collaborate with developers, business analysts, project managers, and technical stakeholders throughout the development lifecycle to review requirements, assess testability, and ensure quality checkpoints are met.
• →Support the implementation and use of the ServiceNow Automated Test Framework (ATF).
• →Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation.
• →Identify, document, validate, and track software defects through resolution.
• →Coordinate release readiness activities and perform deployment validation.
• →Prepare and publish release notes for platform deployments, enhancements, and updates.
• →Track release schedules, change records, implementation documentation, and related deployment activities.
• →Support platform governance, compliance, and operational procedures.
• →Assist with quality and operational reporting, metrics, and continuous improvement initiatives.
• →Communicate testing status, release readiness, risks, issues, and dependencies to appropriate technical and program stakeholders.
• →Participate in Agile delivery activities and collaborate across teams to support timely, high-quality platform releases

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field with 3+ years of relevant professional experience; or 5+ years of relevant experience in lieu of a degree.
• 3–5 years of experience in quality assurance, software testing, platform operations, release management, or a related IT discipline.
• Experience working with ServiceNow and enterprise platform environments.
• Strong knowledge of test planning, test execution, defect management, and software development lifecycle (SDLC) practices.
• Experience supporting functional, regression, integration, and/or user acceptance testing.
• Understanding of Agile methodologies and experience working within Agile software delivery teams.
• Experience coordinating software or platform releases, including release readiness, deployment validation, change tracking, and supporting documentation.
• Strong documentation skills with the ability to develop and maintain test cases, test plans, release documentation, and operational artifacts.
• Excellent stakeholder communication and collaboration skills.
• Strong organization, attention to detail, analytical thinking, and problem-solving capabilities.
• Ability to obtain and maintain client-required access as needed.

The opportunity to support high visibility federal missions in IT and healthcare
A culture that values innovation, growth, collaboration, and quality
Access to cutting-edge tools and technologies
Comprehensive benefits for you and your family
A career path that rewards ambition and performance

If you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together!