Customer Service Agent/ Intake Agent for Legal Services Company

Operations, Full Time, Philipines/ Carmona/ Cavitemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

211995Is This YOU? Then We Want to Meet You! Seeking a dedicated Customer Service Agent to join our high-volume legal services support team. You will be the first point of contact for individuals seeking legal defense for traffic tickets, criminal charges, and commercial vehicle offenses.

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211995

Is This YOU? Then We Want to Meet You!

Seeking a dedicated Customer Service Agent to join our high-volume legal services support team.
You will be the first point of contact for individuals seeking legal defense for traffic tickets, criminal charges, and commercial vehicle offenses.
Your primary role is to qualify inbound leads and efficiently book them for consultations with our legal professionals.
This position requires a professional who can maintain a friendly, empathetic, and supportive tone while managing a fast-paced environment.

If this sounds like you, then you’re just who we’re looking for to join our team!

🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Lead Intake & Qualification: Monitor and respond to inbound leads from web forms in Pipedrive, phone calls (150–200 per day), and SMS inquiries (10–20 per day).
Immediate Response: Contact new leads via phone, email, or text within a target timeframe of 10–15 minutes.
Appointment Setting: Use Outlook calendars to book 15-minute free consultations between qualified leads and paralegals or sales agents.
Call Routing: Follow specific routing rules for different regions (e.g., Alberta, Quebec, New York) and specialized cases like criminal charges.
Internal Coordination: Use Microsoft Teams to communicate with the internal team and escalate rare, time-sensitive situations such as upcoming court appearances.
Data Management: Ensure accurate data entry and lead tracking within the Pipedrive CRM.

Language Proficiency: Native or near-native English fluency with a clear, professional phone presence.
High-Volume Experience: Proven ability to handle high daily call volumes ranging from 150 to 280 calls during peak periods.
Technical Skills: Proficiency in Pipedrive (CRM), Aircall (Phone System), and Microsoft Outlook/Teams.
Professional Background: Prior experience in inbound intake, legal/medical bookings, or professional services is required.
(Legal knowledge not needed)

Nice to have
Multilingual Skills: Fluency in Hindi, French, or Mandarin.
Industry Knowledge: Prior exposure to working within a legal or law firm environment.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.

Working conditions
Availability is specifically required for high-volume periods, including Saturdays, Sundays, and Mondays.
Schedule will be flexible to EST timezone, including after-hours and weekends
Reminder: This is an 8-hour training

Lastly, kindly fill out this Skills Assessment form.