Vehicle Title Specialist - Transaction Operations

As a Transaction Operations Title Specialist, you will be instrumental in ensuring smooth and compliant resolution of all trade-ins and used vehicle title matters. Your role involves creative problem-solving and tenacious pursuit of solutions to various title-related challenges. You'll collaborate closely with colleagues, partners, and customers, employing your exceptional communication skills to confidently navigate intricate problems.

The Role:

• Conduct research on state-specific DMV processes to identify efficient title transfer methods and become a subject matter expert in vehicle title and registration processes across the US. 
• Reassign titles varying in complexity from all U.S. states and territories.
• Handle all aspects of lien payoffs and customer refunds. 
• Maintain a low-aged vehicle inventory by proactively addressing hurdles that hinder the sales proceeds collection.
• Generate, dispatch, receive, and process packages of supporting documents daily to relevant stakeholders (customers, banks, auctions).
• Create, edit, and manage reports using MS Excel and internal data systems and address them daily by notating tasks, updates, and resolution plans to ensure there is timely follow-up on outstanding titles or issues. 
• Employ effective, regular, and direct communication with customers and stakeholders to resolve issues preventing title transfer and to ensure adherence to schedules and timely submission of necessary documents.
• Effectively manage email and chat channels, staying updated with process changes and implementing necessary updates in conjunction with other outstanding daily tasks or projects.
• Strive for autonomy in your role and identify avenues for improvement, collaborating with project management teams and mapping out training for future development of the team.
• Be a source of knowledge when it comes to title inventory, outstanding titles, title issues, and resolution plans.
• Work to train various field teams through the trade-in and in-take vehicle process to ensure a smooth customer experience.

 

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.